Scott Bakken

As cofounder and CEO of MainTrax, Scott helps organizations harness speech analytics technology to optimize contact center performance. His firm specializes in developing business rules using linguistic language patterns present in recorded conversations to generate business intelligence and actionable insights. Scott is recognized as an independent voice in the speech analytics industry and was named an Ernst & Young Entrepreneur of the Year finalist. He’s facilitated numerous workshops and has been published in a number of industry trade journals.