Collaborate. Partner. Grow.
Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.
Voci-Powered Speech to Text Solutions
8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
https://www.8x8.com/
Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text analytics and speech analytics, the Clarabridge customer experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, improve digital engagement, ensure compliance and increase operational efficiency.
EpiAnalytics, the leader in real-time text and sentiment analysis, uses artificial intelligence (AI) and machine learning to power the world’s leading brands. Our solutions transform customer and employee comments and feedback into valuable insight that is utilized across an organization to power automation and business intelligence.
The VoizTrail Communication and Compliance Suite is a comprehensive tool kit for improving call center processes. The suite includes a number of solutions and services that assist in filling the gaps in areas of performance, efficiency, and compliance.
Founded in 2014, XSELL Technologies is the provider of a leading-edge augmented intelligence and digital engagement platform that supercharges sales agents through chat, messaging and phone. XSELL helps companies effectively answer consumer inquiries and make personalized recommendations – thereby removing painful interactions, enriching the digital experience and propagating expertise. XSELL’s AI platform for dialogue produces recommended responses for tens of millions of interactions across organizations in the healthcare, retail, and telecom industries.
InMoment™ , the leading cloud-based customer experience (CX) intelligence platform, arms brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. The company’s industry-leading, data science-infused Customer Feedback Management platform, the CX Intelligence Cloud™ powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE), and Employee Engagement solutions. InMoment provides innovative solutions and strategic support services to more than 425 leading brands across 95 countries.
OrecX offers an open standards software platform that provides a simple and efficient method for contact centers, enterprises, service providers, and financial services organizations to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements.
T-Metrics provides cloud-based contact center tools, customized to your business, so you have the most effective conversations with your customers.
Voci-Powered Speech Exploration Solutions
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think.
Call Journey is all about Voice Data. Our mission is to unlock every conversation and add Voice to the Enterprise data mix.
Our passionate Conversation experts bring together Natural Language Processing and Artificial Intelligence to create an industry-leading Conversation analytics ecosystem. Using this technology to harness the power of voice data, we’re helping organizations find answers to some of their biggest challenges by delivering insights that directly impact customer experience, business performance, risk management & compliance.
DVSAnalytics Workforce Optimization and Engagement Management solutions are designed to improve the customer experience and maximize employee performance. Developed for enterprises of varying sizes, Encore® offers analytics-enabled insights into customer interactions and contact center operations: interaction recording, analytics, quality and workforce management, reporting, and powerful employee engagement capabilities.
MainTrax helps you make the most of your speech analytics software and customer experience technology investment so you can reach more customers, streamline operations, and reduce your costs. Combining business acumen with technical savvy, we turn theoretical data into real-world business solutions, providing call centers with the tools and strategies they need to work more effectively and improve customer interactions.
PinPoint Research is the leader in IVR survey, voice driven data collection and data processing servicing the customer experience (CX) enterprise market. With over 30-years’ experience, PinPoint Research pioneered IVR technology application for consumer survey research. Today, our proprietary hosted IVR survey and speech to text data processing solutions power the largest global brands survey and voice data collection enabling real-time voice of the customer and CX solutions for call center and retail applications.
